Payments Hub is your online merchant portal. Use your Payanywhere credentials to log in to Payments Hub just like you would for the Payanywhere app.View our help guide for a detailed overview of all the features and functionality in Payments Hub.You can also click on the Need Help tab located on the right side of your screen in Payments Hub to view help articles for each feature within Payments Hub. Contact information for Customer Support can be found here.To learn how to integrate the Payments Hub platform and create fully featured payment solutions on your websites, mobile apps, or point of sale products, check out our video.
Think of Payments Hub as your command center - we've got the data and tools you need to manage your business. View your account activity to see item and employee performance, check on your deposits, and pull reports. Build your inventory, add employees to your account, and more.
Log in to Payments Hub at paymentshub.com. Your credentials are created during the application process in which you provided your username/email and password.
If you forgot your password, please click here and you will be sent an email with further instructions on how to reset your password.
Users with multiple accounts will see their DBA, DBA Street Address, and MID when logging in to the Payanywhere app and Payments Hub.
When you first log in, you will be directed to the Dashboard.
For additional assistance, contact information for Customer Service can be found here.
If you forgot your password, please click here or on Forgot Password and you will be sent an email with further instructions on how to reset your password.
If you have updated your credentials in Payments Hub and the app is already logged in or in an automatic login state: For Android, navigate to Settings → Apps → Clear Data. This will allow you to login with new credentials. On iOS, logout, kill the app from the background, and login with new credentials.
If you have any issues resetting your password, please call customer service at 877.387.5640.
Activity consists of Dashboard, Sales, Transactions, Deposits, Batches, Disputes, Reports, and Statements.
Payments consists of Virtual Terminal, Invoices, and Customers.
Business Management consists of Inventory, Employees, Reputation Management, Hardware & Supplies, and Business Settings.
For more information, check out our Payments Hub help articles here.
Business Settings consists of Payment settings, Receipt & invoice settings, Business profile, PCI Compliance, 1099K & tax, Funding, Communication Settings, Integrations, and Devices.
The Payments Hub Help Articles provide additional details and instructions for each of these areas.
Inventory consists of Items, Categories, Modifiers, and Discounts.
We recommend creating Categories, Modifiers, and Discounts before adding in your items.
Adding Items, Categories, Modifiers, and Discounts functions in the same way as the Payanywhere app. Changes made here sync to the Payanywhere app and vice-versa.
If items created in Payments Hub are not syncing with your app/device, ensure your device is set to the correct time zone.
Importing more than 3,000 items at a time through the .csv template will result in an error. 3,000 items is the recommended limit for optimal performance in the Payanywhere app and Payments Hub, but you are able to add more if needed.
To delete multiple items, select the items using the checkboxes, or click select all, then Delete.
Watch this inventory video for more information https://youtu.be/-coRU0aXuWg
Watch this sales video for more information https://youtu.be/gvnHtATVc4Y
To view your transactions:
Watch this Transactions video for more information https://youtu.be/_Jxy7XC2pQo
To view your deposits:
Click the date range dropdown at the top of the screen to choose a date range for the batches you would like to view.
Click on a deposit to view deposit details, such as transactions within the deposit, fees collected, and print or export the deposit details if needed.
Depending on your account type and pricing, you may see different levels of detail in your deposits. If you are a Payanywhere merchant on the standard pay-as-you-go pricing, you should see your deposits less processing fees.
The Deposit Summary Report will show an overview of your deposits with net totals. Deposit Detail Reports show individual transaction listings based on your daily batch. This is only available for single-day date ranges.
Watch this deposits video for more information https://youtu.be/ko7pYzBKg2o
Reports can be created by selecting a date range. Account Summary, Flash, and Product Sales Reports can be downloaded as PDFs; Transaction, Customer, and Item Exports can be downloaded as PDF or CSV files.
For more information on reports, check out the help articles in Payments Hub.
Watch this reports video for more information https://youtu.be/-zS4KwbaKwY
View your monthly statements in Payments Hub under Activity → Statements.
To download a statement:
1. To download a statement, click Export next to the month you'd like to view.
2. To view multiple statements, select the months you'd like, then click the Download Selected button.
3. To view statements for an entire year, select the circle located in the column header, then click the Download Selected button.
For more information, check out the help articles in Payments Hub.
Watch this Statements video for more information https://youtu.be/t9gjBxjDWss
View and manage your customers here.
Watch this customer video for more information https://youtu.be/432CJ2LXIXk
To create a new customer:
Click on an existing customer to edit their information or view their transactions.
Click the Export icon at the top of the page and select CSV file to export a list of your customers.
You can also add Saved Payment Methods (card on file) for new and existing customers. Card on file can be used as a payment method on invoices and Virtual Terminal transactions.
Payanywhere Loyalty: Build and manage your customer loyalty program.
For more information, check out the help articles in Payments Hub.
Watch this employees video for more information https://youtu.be/MjJYxPzVnE4
In the Business Management section, head to Employees to add users to accept payments on your behalf. Your employee will receive an email and set a password in order to start using the Payanywhere app.
Use the Virtual Terminal to accept payments right from your browser. You are charged the keyed rate for Virtual Terminal payments. For information on card present Virtual Terminal transactions, click here.
Videdo 1 https://youtu.be/awu2INNHfhk
To accept a payment on the Virtual Terminal:
1. Enter customer information, including their contact information for an optional email or text receipt.
Watch Video https://youtu.be/Sus5UfIb-cU
2. Enter transaction amount and optional notes.
3. Select the Payment Method.
Watch video https://youtu.be/cRc7QUmH9_g
4. Key in your customer's credit card information.
5., Click Process payment.
View and manage Virtual Terminal transactions by using the Virtual Terminal filter on the Transactions page.
If you are participating in the cash discounting program, your preset cash discounting amount will be included on Virtual Terminal transactions. If you need to remove cash discounting from a Virtual Terminal transaction, head to Payment Settings and toggle on Enable Per Transaction under Cash Discounting.
Voids cancel a completed sale before the payment is processed. Typically, you will process a void on the same day, before your account batches out (10 PM ET). If you have a sale time stamped after 10 PM, you can void it before 10 PM the following day.
To void a transaction:
Refunds differ from voids in that the transaction has been completed and the payment has been processed. In a refund, the cardholder is credited back funds to their bank account. The refund amount must be greater than $0.00 but cannot exceed the total transaction amount.
To refund a transaction:
Connect a credit card reader to your computer via Bluetooth or USB to accept card present transactions through your Virtual Terminal. Card present Virtual Terminal transactions are charged the swipe rate.
Watch this video for more information https://youtu.be/f36uEXM42KQ
What you’ll need.
Downloading the Payanywhere app driver.
To accept card present Virtual Terminal transactions:
Card reader dialog box displays “Connecting” for longer than 30 seconds:
Card reader dialog box displays “Reading card data” for longer than 10-15 seconds before being prompted to insert/swipe:
The Payanywhere driver app is displaying a loading wheel for longer than 30 seconds:
Cannot establish connection to reader within the Payanywhere app driver:
The Cancel button is not responsive:
Reader state stuck on waiting for a response:
Use a Card Reader redirects to error page (Firefox specific):
Use a Card Reader not responding (Firefox specific):
You can quickly and easily create an online invoice within Payments Hub under Invoices. Invoices are considered keyed transactions.
View the Payments Hub Help Articles linked above for additional information and detailed instructions.
Watch this invoice video for more information https://youtu.be/DntuP4T1iEo
View video: https://youtu.be/bjOR5pDTRBw
View the using reputation management video https://youtu.be/2wjSF-nXIws
Reputation Management allows you to:
If you are using Reputation Management, we want to hear from you. Please share any feedback you may have here. Your feedback will help us improve and build upon these new features in future releases.
The Disputes page allows you to view and manage any disputed transactions.
After a sale, your customer generally has 120 days to file a chargeback dispute for any transaction. Respond to disputes in a timely manner to best protect yourself.
Visa, Mastercard, and Discover Disputes
All documents must be submitted within 14 days of the dispute date.
American Express Disputes
All documents must be submitted within 10 days of the dispute date.
To rebut a dispute:
After initial review of your dispute rebuttal, your customer can choose to continue to dispute the transaction. Visa and Mastercard call this a Pre-Arbitration. Discover calls this a second dispute.
You will receive an email notification of this and if you choose to rebut the dispute again, you must accept the responsibility of any possible fees or fines if you lose.
If you continue with the rebuttal, the dispute goes into arbitration and will be visible in the Under Review filter.
If you decide to use Third Party Services you will be responsible for reviewing and understanding the terms and conditions associated with these Third Party Services.
Homebase is time clock and employee scheduling software that allows merchants to manage employees.
Factor 4 Gift Card Program
Sell and accept gift cards with the Factor4 Gift Card Program.
To enroll in the Gift Card Program:
To learn how to integrate the Payments Hub platform and create fully featured payment solutions on your websites, mobile apps, or point of sale products, check out our Developer Portal! If you have any questions or would like more information, feel free to contact us at firstname.lastname@example.org.
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